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DIVERSIFIED WORKSHOP BASED TRAINING PROGRAMS


PRUDENTIAL, Summer School in response to the demand for professionally driven technology program tracks. Held during the summer vacations, each program track is designed keeping in view the latest industry trends and needs – making it a one-of-its-kind ‘industry readiness’ program

PRUDENTIAL Summer School encourages engineering students to utilize their summer vacations by learning and developing their IT skills, gearing them for their future IT careers. Projects done during summer school are part of the MAKAUT(former WBUT) vocational training mandate.

Programme Features

  • Training faculty accredited by global IT giants like IBM, CapGemini, CTS, Siemens, TCS, Tech-Mahindra, Wipro, Subex, Genpact, KPMG, etc.
  • In-depth theoretical grooming to build up developmental competency.
  • The Project Report is as part of the MAKAUT(former WBUT)Vocational Training mandate.
  • Special Soft Skills classes with emphasis on facing Personal Interviews for placement.
  • Participation and project certificate for all successful candidates.
  • Projects similar to real-life applications.
  • Formal Project Evaluation by Technical panel.

Soft

Concepts of OOPS.

How and where and why to implements OOPS.

  • Segments
  • Development editor : Visual Studio 2012 and later
  • Database Used: SQL Server 2000 and later
  • Programming Language: C#

 Employee Service Portal:

Employee Service portal is a functional and easy to use solution for updating and improving intra-organizational communication. The portal provides added value to an organization’s employees and it makes HR activities more efficient by accessibilizing actions and information direct to the employee, without needing initiated actions on the part of human resources managers. One of the major advantages of this system and the resulting information is that the data is displayed in real-time.

Technology used in following projects:

  • Jsp-Servlet
  • Strust2
  • Spring 4
  • Hibernate 3
  • Ajax
  • Javascript
  • Jquery

IDE

  • Eclipse IDE

Database

  • MySQL 5

POS Application

Technology Used

  • Spring 4
  • Hibernate 3

Database

  • Mysql 5.5

Inventory software programs now on the market let you track usage, monitor changes in unit dollar costs, calculate when you need to reorder, and analyze inventory levels on an item-by-item basis. You can even control inventory right at the cash register with point-of-sale (POS) software systems. POS software records each sale when it happens, so your inventory records are always up-to-date. Better still, you get much more information about the sale than you could gather with a manual system. By running reports based on this information, you can make better decisions about ordering and merchandising.

With a POS system:

  • You can analyze sales data, figure out how well all the items on your shelves sell, and adjust purchasing levels accordingly
  • You can maintain a sales history to help adjust your buying decisions for seasonal purchasing trends
  • You can improve pricing accuracy by integrating bar-code scanners and credit card authorization ability with the POS system

There are plenty of popular POS software systems that enable you to use add-on devices at your checkout stations, including electronic cash drawers, bar-code scanners, credit card readers, and receipt or invoice printers. POS packages frequently come with integrated accounting modules, including general ledger, accounts receivable, accounts payable, purchasing, and inventory control systems. In essence, a POS system is an all-in-one way to keep track of your business's cash flow

Features to consider in a POS system include the following

Ease of use

Look for software with a user-friendly graphical interface

Entry of sales information

Most systems allow you to enter inventory codes either manually or automatically via a bar-code scanner. Once the inventory code is entered, the systems call up the standard or sales price, compute the price at multiple quantities and provide a running total. Many systems make it easy to enter sales manually when needed by letting you search for inventory codes based on a partial merchandise number, description, manufacturing code or vendor

Pricing

POS systems generally offer a variety of ways to keep track of pricing, including add-on amounts, percentage of cost, margin percentage and custom formulas. For example, if you provide volume discounts, you can set up multiple prices for each item

Updating product information

Once a sale is entered, these systems automatically update inventory and accounts receivable records

Sales tracking options

Different businesses get paid in different ways. For example, repair or service shops often keep invoices open until the work is completed, so they need a system that allows them to put sales on hold. If you sell expensive goods and allow installment purchases, you might appreciate a loan calculator that tabulates monthly payments. And if you offer rent-to-own items, you'll want a system that can handle rentals as well as sales

Security

In retail, it's important to keep tight control over cash receipts to prevent theft. Most of these systems provide audit trails so you can trace any problems

Taxes

Many POS systems can support numerous tax rates-useful if you run a mail order business and need to deal with taxes for more than one state

Perhaps the most valuable way POS systems help you gain better control of your business is through their reporting features. You can slice and dice sales data in a variety of ways to determine what products are selling best at what time, and to figure out everything from the optimal ways to arrange shelves and displays to what promotions are working best and when to change seasonal promotions

Reporting capabilities available in POS programs include sales, costs, and profits by individual inventory items, by salesperson, or by category for the day, month and year to date. Special reports can include sales for each hour of the day for any time period. You can also create multiple formats for invoices, accounting statements and price tags. Additional reports include day-end cash reconciliation work sheets and inventory management. Examine a variety of POS packages to see which comes closest to meeting your needs

Every business is unique; you may find that none of the off-the-shelf systems meets your requirements. Industry-specific POS packages are available--for auto repair shops, beauty and nail salons, video rental stores, dry cleaners and more. In addition, some POS system manufacturers will tailor their software to your needs

WBSCST

Technology Used

  • Struts 2
  • Hibernate 3

Database

  • Mysql 5.5

WBSCST's Employee Service Portal (ESP) is web-based application that provide employees with access to their personal records and payroll details. ESP features include allowing employees to change their own contact details, family members and banking information and benefits. ESP also allows administrative tasks like applying for a leave, inquiring about available loan programs, viewing of compensation history, and submitting of reimbursement slips. With the emergence of ESP, employees are able to transact with their Human Resource office without physical appearance which is considered irrelevant in some transactions. ESP may be operated on an employer's intranet or via a web service.

Modules

  • CONFIGURATION (USER SETUP,GENERAL SETUP)
  • MASTER SETUP (EMPLOYEE SETUP,EMPLOYEE DATABANK)
  • TRANSACTION (LEAVE,LOAN,LTC & HTC,GRATUITY,ASSET,MEDICLAIM,NOMINEE)
  • REPORT (EMPLOYEEWISE REPORT,TRANSACTIONALWISE REPORT)

Hospital Information System Project Development Modules and Sub-module for six months

CONFIGURATION

  • User
  • General Master

Accounts

  • ACCOUNTS MASTER
  • ACCOUNTS TRANSACTION
  • MIS

INVENTORY

  • INVEN MASTER
  • INVEN TRANSACTION
  • MIS

HR ADMIN

  • HR-PAY MASTER
  • HR TRANSACTION
  • LEAVE
  • PAYROLL
  • MIS

HIS CONFIG

  • HOSPITAL CONFIG
  • OT CONFIG
  • DOCUMENT CONFIG
  • LABORATORY CONFIG
  • SERVICE CONFIG
  • OPD CONFIG
  • AYA CONFIG
  • PRINTER
  • BUILDING & FLOOR
  • ROOM
  • WARD
  • BED

BOOKING

  • OPD
  • IPD
  • EMERGENCY
  • OT

BILLING

  • TAX AND DISCOUNT
  • MASTER
  • ITEM CONFIG
  • ORDER MANIPULATION
  • PACKAGE CONFIG
  • PACKAGE MANIPULATION

LABORATORY

  • LAB SETUP
  • LAB MANIPULATION
  • LAB REPORT

NURSING UNIT

  • ENTRY
  • VITALS

PAYMENT

  • CASH DRAWER
  • INVOICE
  • PAYMEN

DISCHARGE

CSSD

  • MASTER CONFIGURATION
  • Transaction

ASSET

  • ASSET MASTER
  • ASSET Transaction

DIET MANAGEMENT

SMS

REPORT

  • ITEM WISE REPORT
  • PAYMENT REPORT
  • PATIENT PACKAGE REPORT
  • OT REPORT
  • ASSET REPORT
  • CSSD TRAY PREPARATION REPORT
  • BIRTH DETAILS REPORT
  • PATIENT REPORT
  • BED DETAILS

Soft Skills Training Deliverables

Leadership: The Experiential Learning Series

  • Influential Communication
  • Emotional Intelligence
  • Female Leadership: From Potential and Purpose to Power and Prosperity
  • The Art of Feedback
  • Conflict Management
  • Diversity and Inclusion
  • Building Effective Teams
  • Influence Without Authority

Critical Thinking – Soft Skills Training

Critical thinking is one of the oldest soft skills known to mankind. The term critical thinking actually has its roots in the mid to late 20th century. It is a rich concept that has been developing through the past 2500 years.

Critical thinking is the process of independently analyzing, synthesizing, and evaluating information to enables you to act in a focused manner

What Are the Benefits of Critical Thinking in the Workplace?

Critical thinking forces employees and managers to look at a situation and weigh all possible solutions before coming up with a final answer. It can be a long process that requires input from different people within the organization. The benefits to critical thinking make it a worthwhile practice for any business.

By the end of this course, participants will be able to:

  • Demonstrate what critical thinking is
  • Identify the characteristics of a critical thinker
  • Understand different thought types
  • Overcome barriers to critical thinking
  • Use the critical thinking process
  • Develop and evaluate different arguments
  • Create a mind map
  • Use critical thinking tools
  • Think out of the box

Presentation Skills – soft skills training

This soft skills training attempts to achieve the following objectives

  • Planning and Organizing Professional Presentations -Develop more effective openings and closings
  • Organize thoughts and material more effectively
  • Build credibility through use of evidence and visuals
  • Create and Maintain Positive Impressions
  • Present a pleasing appearance in voice and body language
  • Build rapport with the audience
  • Develop the ability to work with a challenging audience
  • Be More Natural and Relaxed
  • Communicate with increased level of self-confidence
  • Become more flexible and interesting as a presenter
  • Be seen as a competent presenter
  • Communicate Ideas with Clarity and Force
  • Motivate a group to take specific action
  • Capitalize on challenging question-and-answer sessions
  • Use information to sell an idea

The programs topped off by planning, designing and developing a 4 page presentation deck, using the skills learned in this program. Then participants are required to identify the key skills learned followed by the writing of a personal development plan.

Introduction

  • Introduce participants to Presentation Development
  • Review why the development of presentations is so important
  • Identify the perception others should have of your presentation
  • Understand the importance of clear presentation
  • Set program goals

Purpose of Presentation

  • Understand the importance of identifying the purpose of a presentation
  • Differentiate between specific and general purposes
  • Write effective purpose statements
  • Understand the importance of tailoring presentations to your audience
  • Write an audience profile
  • Planning Presentations
  • Identify the importance of planning presentations effectively
  • Review the presentation planning process
  • Identify the important tasks in planning a presentation
  • Train participants to write an effective presentation plan
  • Slide Design
  • Review the importance of using design principles in presentations
  • Understand the 7 principles of design
  • Learn how to use the design principles in unison
  • Train participants to use the right colors, fonts, optimal messages per slide
  • Review the use of animations in your presentation
  • Design and develop a sample slide
  • Content Development
  • Write best practice guidelines for writing content elements
  • Understand the importance of conciseness
  • Use bullet points effectively
  • Determine if content is suited for visual or verbal delivery
  • Use of Visuals, Charts, Videos
  • Identify the benefits of using media in your presentation
  • Review how to select the write visual media for your slides
  • Present charts and tables effectively in presentations
  • Select effective visuals for a presentation
  • Design a chart slide in a presentation

Global Communication Soft Skills

  • This program is designed to develop key communication soft skills for people working in the global market. It focuses on both telephonic and written communication, and trains participants to learn effective communication with international clients and stakeholders.
  • The focus is on giving our traineesthe ability to provide and access information across cultures through speaking, listening, or reading and writing. Global communication skills are particularly vital in a business environment, where language and cultural barriers can impact efficiency.
  • This program is designed to enable participants to
  • Analyze interpersonal communication skills in the workplace and demonstrate how to respond appropriately to the communication styles of others.
  • Use modern persuading and influencing skills and techniques to help communicate assertively and become more effective in dealing with common business situations.
  • Demonstrate how to apply listening techniques to determine a speakers needs, use verification techniques to ensure accurate understanding and state their own requirements professionally, assertively, politely, and firmly.
  • Introduce participants to communication skills
  • Identify communication issues that they have
  • Review real business communications
  • Impact of communication issues on role and business
  • Identify key communication skills to develop
  • Differences between face to face and telephone communication
  • Develop telephone best practice
  • Learn effective call flow
  • Practice effective calls, a core training in soft skills
  • Train in appropriate rate of speech
  • Managing effective email communication
  • Key elements of effective email communication
  • Open an email effectively
  • Attend to task within an email
  • Learn to use appropriate vocabulary and grammar
  • Write effective subject lines
  • Train in structuring an email effectively
  • Learn to improve email readability
  • Train in International communication
  • Differences between local and international communication
  • Different cultural preferences in communication
  • Review direct and indirect communication
  • Review different time orientations
  • Build internationally effective soft Skillscommunications

Email Writing Skills

  • The majority of business communications are now via email. It’s quick and efficient, but there are hidden dangers. The immediacy of the medium, coupled with the emotional detachment of staring at a screen, means that mistakes and misunderstandings can result in major problems conflict, confusion and loss of credibility that can be costly.
  • Our email writing soft skills trainingwill take you through the skills of writing clear, concise emails that get the results you want, while respecting email etiquette.
  • Benefits of our Email Course
  • Write clear and well structured professional emails
  • Save time through communicating appropriately from the outset
  • Create a positive impact with customers, suppliers and colleagues
  • Learn ways to quickly proof-read before you hit send
  • Avoid frustrating others with email overload
  • Write with impact and capture your reader’s attention
  • What you will learn
  • Plan your emails to make them look professional
  • Structure emails so they are easy to follow
  • Three easy-to-apply email fundamentals
  • Respect email etiquette and avoid embarrassment
  • How do you say hello and goodbye?
  • Get your emails read
  • Hit the right note
  • Make your emails crisp, clear and accurate
  • Write emails that are engaging and compelling
  • Avoid mistakes through thorough proof reading
  • Manage emotional emails effectively
  • Save time and improve efficiency
  • Business Writing
  • Benefits of ourBusiness Writing course
  • Staff at all levels of any organization need to be able to write high quality reports, proposals, letters, emails, memos and minutes. Producing clear, effective and professional written communications is one of the ways for an organization to make a great impression and to differentiateitself from the rest. It’s all too easy to ruin your reputation with poor communication. Starting from first principles this practical and interactive business email writing skills course will give you a thorough grounding in writing for business, and the skills required to produce documents to the highest standard.

Voice and Accent Neutralization – Soft Skills Training

  • This training program is designed for participants to work on their voice and accent, a very important soft skills training. It will help them to neutralize elements of their speech, overcome Mother Tongue Influence(MTI) elements, and speak with a more global accent. Our training is a language focused approached designed to help participants deal with a global audience.
  • Includes: Shadow speech to practice a more neutral accent and role playing in different scenarios using neutral accent. This is wrapped up with a complete accent assessment, to better their learning.
  • Day 1 Introduction to V & A Program
  • Introduce the training program
  • Icebreaker
  • Identify key V&A elements
  • Review personal language competence
  • Identify development areas
  • Set language goals for the program
  • Learning to use Tenses Effectively
  • Review the different tenses used in English
  • Identify common issues in using tenses
  • Demonstrate the usage of different tenses
  • Learning to use tenses effectively
  • Working with Intonation, a key soft skill
  • Training to break speech into thought groups
  • Learning to apply staircase intonation to thought groups
  • Review importance of keywords
  • Identify effective keywords in sentences
  • Review how stress effects meaning
  • Learning to Improve Delivery
  • Review the use of the active and passive voices
  • Learning to identify and use direct and indirect speech
  • Identify appropriate times to use different forms of speech
  • Learning to use indirect and direct speech effectively
  • Global English
  • Review different varieties of English
  • Learning to identify aspects of English in India
  • Modify local terms into Global English
  • Identify powerful vocabulary
  • Use simple power words
  • Aspects of Accent
  • Review aspects of different accents in English
  • Review elements of MTI
  • Training in identifying key aspects of English in India
  • Focus on clarity of sound
  • Listen to common accents
  • Identify elements of different accents
  • Working with Consonants
  • Identify consonant differences in Indian English
  • Review pronunciation of p / t / d / r
  • Learning to correct the v/w issue
  • Training in speech exercises to improve pronunciation
  • Working with Sounds
  • Identify correct use of s / sh / z/ zh / j
  • Role-play different scenarios using neutral accent
  • Complete accent assessment

Emotional Intelligence – Soft Skills Training

  • Corporates are becoming increasingly aware that empowering their staff to understand their emotional quotient and leverage it for their own benefit could be useful at a fundamentally important level to the organization.
  • The development of Emotional Intelligence creates sustained personal change and developmentby working at a level that accesses the feelings and attitudes that affect behavior.
  • Emotional Intelligence can be used to develop the effectiveness of individuals or teams so that they becomemore self-managed and self-motivated.
  • The development of EI in leaders enables them to combine emotion and reason and create a High Performance Team.
  • Our EI Training soft skills training program will enable you to
  • Understand the concept of multiple intelligences
  • Identify the elements of EQ and Emotional Intelligence
  • Review the 4 core Emotional Intelligence skills
  • Demonstrate the importance of self-awareness
  • Identify our own feelings
  • Understand the importance of perceptiveness
  • Identify others emotions
  • Understand the importance of self- management
  • Identify energy drainers and boosters
  • Use positive self talk
  • Understand others perspectives
  • Respond empathetically
  • Use appropriate self disclosure

Effective Execution – Soft Skills Training

  • Success comes from transforming thoughts, ideas and opportunities into action.John Kapolei’s.
  • Our soft skills training in effective execution aims athelping participants achieve better results by being more effective at:
  • Clarifying purpose of work
  • Learning to identify bigger goals
  • Defining accountability and makingteam members take ownership of work
  • Following up effectively without nagging or getting negative responses from teams
  • Learning the need to acknowledge and celebrating success, from a motivational perspective
  • Once a team task is completed successfully, personal accountability required for success and failure is identified along with areas of development.
  • All training sessions will be highly practical and experiential, using a mixture of case studies, role plays, games, group discussions, video & audio clips, brain-storming, and presentation of concepts. There will be lots of speaking, listening and writing practice using scenarios specific to the participants roles, industry and client locations.
  • Each Programme will include activity-based sessions with participant manuals that will have a mix of in-class work and self-study material, to enable participants to continue learning throughout and following the Programme. A sample course outline is as below
  • Introduction
  • Welcome participants to the training program
  • Introduce the session and icebreaker
  • Set logistics for the workshop
  • Learning Effective Execution
  • Communicating the importance of effective execution
  • Learning to identify components of effective execution
  • Review elements of effective execution
  • Training at Identifying Purpose
  • Identify the benefits of clarity of purpose
  • Experience the importance of purpose
  • Identify and present the purpose of my team
  • Achieving Accountability
  • Define a culture of accountability
  • Learn to identify team processes which encourage ownership
  • Present a plan, an important soft skill, to improve accountability in their team
  • Develop the relationship between accountability and reward
  • Relentless Follow Up
  • Training to review impact of risk
  • Learn risk management strategy
  • Identify the importance of regular updates
  • Learning to identify successful intervention strategies
  • Celebrating Success
  • Learning about positive reinforcement theory
  • Observe positive reinforcement at work
  • Identify recent successes that you have had
  • Training to speak in public about successes you have had

Time Management – Soft Skills Training

  • Our time management soft skills training focuses on implementing processes that will allow a company to work efficiently.While the benefits of time management training can be noticed at an organizational level, individual employees will also be able to feel a difference within them. With time management training an employee will be able to control his time better and gain more value and productivity from it.
  • Objectives of this program:
  • Learning about how time pressures are a major cause of stress
  • Training to manage time effectively, is an important soft skill training
  • List barriers to successful time management.
  • Learning to set realistic, manageable goals
  • Understanding procrastination and learning techniques for conquering the problem once and for all.
  • Learning tools and techniques like calendars and to-do lists
  • Developing an action plan for better use of time.
  • Training to start implementing goals created during the session
  • Time management training will show you how to:
  • Distinguish between “busy work” and “productive work”.
  • Concentrate on the most valuable tasks.
  • Identify the three main time wasters: other people, yourself and poor systems.
  • Resist being so easily knocked off-track.
  • Identify the people who waste your time the most, and what you can do to stop them.
  • Recognize the work systems that waste your time the most, and what you can do about them.
  • Prioritize your work, so you always get the most important things done.
  • Identify your own bad time-management habits; and what you can do about them.
  • Solve problems quickly and effectively.
  • Handle interruptions without causing offence to the listener.
  • Delegate the right task, to the right person.
  • All training sessions will be highly practical and experiential, using a mixture of case studies, role plays, games, group discussions, video & audio clips, brain-storming, and presentation of concepts. There will be lots of speaking, listening and writing practice using scenarios specific to the participants roles, industry and client locations.
  • Each Programme will include activity-based sessions with participant manuals that will have a mix of in-class work and self-study material, to enable participants to continue learning throughout and following the Programme.

Training in Stress Management

  • Benefits of the Training
  • Reduce harmful stress levels
  • Improve health
  • Training to improve efficiency and effectiveness of individual and business
  • Learning to reduce business attrition
  • Reduce leave due to ill health
  • Improve workplace relationships
  • Training to energize participants
  • Learning to encourage a positive attitude
  • What is Stress
  • Understand why humans require stress
  • Training to identify the key effects of stress
  • Identify general causes of stress
  • Identify activities which can reduce stress
  • A Learning about Comfort Zones
  • Understand what comfort zones are.
  • Design a personal comfort zone model
  • Training to understand the impact of Change on Comfort Zones
  • Learning to identify causes of stress in your life
  • Stress and Attitude
  • Understand the impact that attitude has on stress
  • Learning how to build a positive attitude
  • Identify personal physical and mental stress indicators, a soft skill never to be forgotten
  • A Managing Negative Emotions
  • Learn specific NLP transformation techniques
  • Use transformation technique to manage a stressful situation
  • Learn the Managing Positivity technique
  • Training in a relaxation exercise to relieve stress
  • Planning for Success
  • Understand the importance of planning in managing stress
  • Training to identify potential areas for stress in a project
  • Develop stress mitigation and avoidance techniques for a project
  • Understanding Stress Management
  • Learning executive tips for managing stress
  • Learn ways to leverage stress for success
  • Learn how to reduce our stress impact on others.

Conflict Management- Soft Skills Training

  • Conflicts in a business are a natural part of the workplace. So, it is important that teams understand conflicts and know how to resolve them. Our soft skills training course on conflict management aims at enabling people to overcome the negative impact of conflict and leverage the positive sides.
  • All training sessions will be highly practical and experiential, using a mixture of case studies, role plays, games, group discussions, video & audio clips, brain-storming, and presentation of concepts. There will be lots of speaking, listening and writing practice using scenarios specific to the participants roles, industry and client locations.
  • Each programme will include activity-based sessions with participant manuals that will have a mix of in-class work and self-study material, to enable participants to continue learning throughout and following the programme.
  • A sample course outline would be as below. Our courses use a mix of presentations,
  • Introduction to Conflict Management
  • Understand conflict
  • Define conflict management
  • Training to identify elements of conflict management
  • Conflict Styles
  • Learning about different conflict styles, an oft overlooked soft skill
  • Identify our own conflict style
  • Learning all about advantages and challenges of each style
  • Review how to deal with each style
  • Demonstrate each style
  • Creating an Effective Atmosphere
  • Understand elements of effective atmosphere for conflict resolution
  • Training in neutralizing emotion
  • Set ground rules for discussion
  • Choosing effective time, place for conflict resolution
  • Understanding Causes of Conflict
  • Identify common causes of conflict
  • Learning about our own interests
  • Prioritize goals
  • Review others’ interests, goals
  • Learning the importance of forgiveness
  • Training in identifying benefits of conflict resolution, a soft skill with all round use
  • Creating a Solution
  • Analyzing behavior and training in how to generate solutions
  • Learn about mutual gain options and multiple option solutions
  • Review different options to resolve conflicts
  • Training to evaluate the situation
  • Learning to choose an effective approach
  • Create a conflict action plan
  • Develop strategies to resolve a conflict situation
  • Role play a conflict management scenario
  • Set future goals

Customer Orientation – Soft Skills Training

  • Every business has to consider client needs and their satisfaction as being their greatest priority.Everything from maintaining high quality standards for service and products, to being sensitive to the desires of clients, comes under this umbrella.We are all customer oriented from the day we are bornAn infant soon realizes that he or she can be most effective by being aware of what delights his or her parents.We just have to home our orientation to delight our internal and external clients more consciously as we grow. Our customer orientation program is customized according to the profile of our audience, whether they are sales staff, support, solution architects and according to what kind of interface they have and who their clients are.Our customer orientation soft skills training program imparts the following soft skills
  • Learning about managing customers
  • Increasing customer satisfaction quotient
  • Understanding accountability
  • Introduction to Customer Management
  • Identify positive and negative customer management experiences
  • Training in estimating the impact of customer management issues on role and business
  • Learning to identify key customer management skills to develop
  • Managing Customer Expectations
  • Identify customer expectations
  • Demonstrate ways to set expectations
  • Learning the difference between realistic and unrealistic expectations
  • Training in strategies to manage unrealistic expectations
  • Customer Variety
  • Learning about different types
  • Different expectations
  • Training in strategies to manage each type
  • Video activities to illustrate role plays on managing types
  • Customer Delight
  • Learning about Impact
  • Importance of ownership
  • Training to build trust
  • Delivering on delight
  • Handling Customer Emotions
  • Learning to understand different emotions
  • Training in the use of empathy, an indispensable soft skill
  • Role plays on empathy
  • Achieving accountability
  • Learning about team processes to build ownership
  • Learning about accountability and reward
  • Training to differentiate between realistic and unrealistic expectations
  • Training in strategies to manage unrealistic expectations

Training in Business Etiquette

  • Target group: All tiers of the company. Duration: 1-2 Days
  • Modules we offer: you can choose what you need
  • Dining etiquette
  • Communication etiquette
  • Telephone etiquette
  • Meeting etiquette
  • Tipping etiquette
  • Travel etiquette
  • Email etiquette
  • Voicemail etiquette
  • Business cocktail party etiquette
  • Wardrobe etiquette

Methodology

  • Information is presented in a humorous, relaxed style that makes it acceptable to participants
  • Trainers use hands-on activities to reinforce learning points in business etiquette a significant soft skill.
  • Course Outline: Please choose from a combination of our modules listed below:
  • Communication Styles:
  • Learning about Attitude and self awareness
  • Understanding different communication styles
  • Training in developing Interpersonal relations
  • Mastering voice mail etiquette
  • Work place etiquette
  • How to make a good first impression
  • Training in self introduction and introducing others
  • Learn about hand-shakes and visiting cards
  • Grooming Etiquette
  • Training in the do’s and don’ts of dressing
  • Learn about various dress codes for different occasions
  • Training in power dressing
  • Accessories for men and women
  • Non verbal communication
  • Importance of eye contact
  • Learning about body language
  • Correct gestures and postures
  • Dining Etiquette
  • Attending office parties
  • Learning about drinking etiquette
  • Table manners
  • Learning about tipping
  • General Tips
  • Office equipment
  • Multi cultural etiquette
  • Cell phone etiquette
  • Training in elevator etiquette
  • Meeting etiquette (brief overview)
  • The Write Communication
  • Business Correspondence: Business Letters/Memos
  • Train in other Formal correspondence: Invitations,Thank you notes, Announcements,etc
  • E-Mail Etiquette
  • At Conferences, Trade Shows & Special Events
  • Learn about Networking & mingling
  • When you represent your company
  • Nametag etiquette
  • Learn about airline seating, locker storage, boarding/alighting, airline etiquette
  • Lounge rules, facilities use
  • Treatment of fellow passengers, hotel guests

Global Culture Training – Soft Skills Training

  • We live and work in a global business environment.Being surrounded by other cultures can bring a great deal of benefits. Research has proved conclusively that working in a culturally diverse environmentdefinitely makes you smarter.
  • Customer-Orientation-Skill
  • Working with people from different cultures is becoming increasingly more common. However it can also give rise to challenges. Cross culture training is one of the corner stones of our soft skills training.
  • Our course can be customized to specific countries and cultures. All our cross culture courses achieve the following objectives, as the minimum baseline:
  • Understand the importance of culture in communication
  • Identify implicit and explicit aspects of culture
  • Identify their own cultural values
  • Identify and state cultural values and preferences of the chosen country
  • Use the Cultural Crossings method to provide resolution strategies for a cultural critical incident
  • Develop systematic and communication strategies for managing intercultural interactions
  • Manage interactions with customers of that country more effectively
  • What is culture?
  • imagers
  • Understand what culture is
  • Discuss theories of culture
  • Discuss a personal cultural incident
  • State ways in which culture affects our lives
  • Understand the Iceberg Model of culture
  • Identify surface level and deep aspects of culture
  • Merely educating people about the preferences of a culture has a limited impact on people’s ability to deal with the culture. The reason for this is that we view information throughout own cultural perspective. This in turn means that even when we have information, we don’t know how to use it properly.
  • In order to deal with cultural difference a much more important factor is our culturally generic knowledge and skills.This training program developed using ADDIE content development principles, helps businesses and employees:
  • Improve interactions with clients and partners worldwide
  • In learning and adapting to any culture
  • Improve business communication
  • Deal competently with global businesses
  • Learn better about culture and how it effects their lives
  • Identify cultural differences during interactions
  • Learn to analyze difficult situations and adapt effectively
  • Deal with complex situations that arise in global communication
  • Review and bridge cultural differences
  • Summing up the benefits of this core soft skill training in effectively dealing with global clients:
  • Reduces attrition and absence due to culture shock
  • Increases customer satisfaction
  • Increases the success of relationships with global customers and business partners
  • Increases efficiency due to reduced miss-understandings

Dining Etiquette – Soft Skills Training

  • The British train on business etiquette almost by instinct. So what could be better than on site instructor led face to face dining etiquette soft skills training program, delivered by our very own James Williams? Read about James on Our Trainers and watch him in action on the training floor on YouTube.
  • Much Business is Finalized at the Dining Table
  • Table manners play an important part in making a favorable impression. They are a visible signal of the state of our manners and therefore are essential to our professional success. Regardless of whether we are having lunch with a prospective client or dinner with a business associate, our manners speak volumes about us as professionals.
  • In addition, business relationships are developed and strengthened in social situations; therefore, mastering the art of fine dining adds to your competitive edge. Confidence in dining situation frees us from worrying about making mistakes. Everyone has experienced an awkward moment such as dropping a fork on the floor and wondering whether to pick it up or leave it there, or not knowing which utensil to use or how to use it.
  • During this training session, students learn to feel comfortable and self-assured in business social dining situations. This fun and informative program includes role-playing exercises. This training takes you step-by-step through the elements of dining as you acquire the skills that elevate your demeanor from simply eating to fine dining. We teach how to be at ease as a guest or as a host in business and in social arenas.
  • Like all our other soft skills training programs, this program ishighly practical and experiential, using a mixture of case studies, role plays, games, group discussions, video & audio clips, brain-storming, and presentation of concepts.
  • Each programme will include activity-based sessions with participant manuals that will have a mix of in-class work and self-study material, to enable participants to continue learning throughout and following the programme.

Students in the final semester of BCA need to complete a Major Project as part of their curriculum before they graduate. Traditionally, the students visit various industries for their project guidance. Over the years, colleges and students have approached us to do the project at PRUDENTIAL

Responding to the student fraternity’s demand, PRUDENTIAL Finishing School is happy to announce the launch of its Project Development and Training for the final semester BCA students.

Programme Features

  • Training faculty accredited by global IT giants like IBM, CapGemini, CTS, R S Software, Siemens, TCS, Tech-Mahindra, Wipro etc.
  • In-depth theoretical grooming to build up developmental competency
  • The Project Report is recognized by universities across the country as part of the Vocational Training mandate
  • Participation and project certificate for all successful candidates
  • Projects similar to real-life applications
  • Formal Project Evaluation by Technical panel
  • Unlimited access of Study material, assignment, forum and lots more… access to PRUDENTIAL online portal

DELIVERABLES OF BCA MAJOR PROJECTS

APPLICATION DEVELOPMENT USING C# IN .NET

  • Object oriented concepts
  • Introduction to .NET Framework
  • C# Language Fundamentals
  • Inheritance and Polymorphism in C#
  • Generics and Collections
  • String class in C#
  • Exception Handling
  • Events and Delegates in .NET
  • Windows Application
  • ASP.NET Fundamentals
  • Overview of ASP.Net Controls
  • State Management in ASP.NET
  • Data Control – GridView
  • ADO.NET in connected mode
  • ADO.NET in disconnected mode

EXIT PROFILE:

On successful completion of this course, the participants will be able to

  • Implement object oriented methodology to develop java application
  • Develop Java Application to manipulate data in text/binary format
  • Write applet to develop dynamic web pages

Students in the final semester of MCA need to complete a Major Project as part of their curriculum before they graduate. Traditionally, the students visit various industries for their project guidance.

Over the years, colleges and students have approached us to do the project at PRUDENTIAL. Responding to the student fraternity’s demand, PRUDENTIAL Finishing School is happy to announce the launch of its Project Development and Training for the final semester MCA students

Programme Features

  • Certification from UNIWIDES
  • Training faculty accredited by global IT giants like IBM, CapGemini, CTS, R S Software, Siemens, TCS, Tech-Mahindra, Wipro, Subex etc.
  • In-depth theoretical grooming to build up developmental competency
  • The Project Report is recognized by universities across the country as part of the Vocational Training mandate
  • Participation and project certificate for all successful candidates
  • Projects similar to real-life applications
  • Formal Project Evaluation by Technical panel
  • Unlimited access of Study material, assignment, forum and lots more… access to UNIWIDES online portal.

DELIVERABLES OF MCA MAJOR PROJECT

  • Web based application development using Java 8/JEE
  • Web based application development using .Net/SQL-Server/Oracle 11g
  • Web based application development using PHP & My-SQL
  • Android Application Development
  • Big Data

Intro

Concepts of OOPS.

How and where and why to implements OOPS.

  • Segments
  • Development editor : Visual Studio 2012 and later
  • Database Used: SQL Server 2000 and later
  • Programming Language: C#

 Employee Service Portal:

Employee Service portal is a functional and easy to use solution for updating and improving intra-organizational communication. The portal provides added value to an organization’s employees and it makes HR activities more efficient by accessibilizing actions and information direct to the employee, without needing initiated actions on the part of human resources managers. One of the major advantages of this system and the resulting information is that the data is displayed in real-time.

PRUDENTIAL, Summer School in response to the demand for professionally driven technology program tracks. Held during the summer vacations, each program track is designed keeping in view the latest industry trends and needs – making it a one-of-its-kind ‘industry readiness’ program

PRUDENTIAL Summer School encourages engineering students to utilize their summer vacations by learning and developing their IT skills, gearing them for their future IT careers. Projects done during summer school are part of the MAKAUT(former WBUT) vocational training mandate.

Programme Features

  • Training faculty accredited by global IT giants like IBM, CapGemini, CTS, Siemens, TCS, Tech-Mahindra, Wipro, Subex, Genpact, KPMG, etc.
  • In-depth theoretical grooming to build up developmental competency.
  • The Project Report is as part of the MAKAUT(former WBUT)Vocational Training mandate.
  • Special Soft Skills classes with emphasis on facing Personal Interviews for placement.
  • Participation and project certificate for all successful candidates.
  • Projects similar to real-life applications.
  • Formal Project Evaluation by Technical panel.

Technology used in following projects:

  • Jsp-Servlet
  • Strust2
  • Spring 4
  • Hibernate 3
  • Ajax
  • Javascript
  • Jquery
IDE
  • Eclipse IDE
Database
  • MySQL 5

POS Application

Technology Used
  • Spring 4
  • Hibernate 3
Database
  • Mysql 5.5

Inventory software programs now on the market let you track usage, monitor changes in unit dollar costs, calculate when you need to reorder, and analyze inventory levels on an item-by-item basis. You can even control inventory right at the cash register with point-of-sale (POS) software systems. POS software records each sale when it happens, so your inventory records are always up-to-date. Better still, you get much more information about the sale than you could gather with a manual system. By running reports based on this information, you can make better decisions about ordering and merchandising.

With a POS system:
  1. You can analyze sales data, figure out how well all the items on your shelves sell, and adjust purchasing levels accordingly
  2. You can maintain a sales history to help adjust your buying decisions for seasonal purchasing trends
  3. You can improve pricing accuracy by integrating bar-code scanners and credit card authorization ability with the POS system

There are plenty of popular POS software systems that enable you to use add-on devices at your checkout stations, including electronic cash drawers, bar-code scanners, credit card readers, and receipt or invoice printers. POS packages frequently come with integrated accounting modules, including general ledger, accounts receivable, accounts payable, purchasing, and inventory control systems. In essence, a POS system is an all-in-one way to keep track of your business's cash flow

Features to consider in a POS system include the following

Ease of use

Look for software with a user-friendly graphical interface

Entry of sales information

Most systems allow you to enter inventory codes either manually or automatically via a bar-code scanner. Once the inventory code is entered, the systems call up the standard or sales price, compute the price at multiple quantities and provide a running total. Many systems make it easy to enter sales manually when needed by letting you search for inventory codes based on a partial merchandise number, description, manufacturing code or vendor

Pricing

POS systems generally offer a variety of ways to keep track of pricing, including add-on amounts, percentage of cost, margin percentage and custom formulas. For example, if you provide volume discounts, you can set up multiple prices for each item

Updating product information

Once a sale is entered, these systems automatically update inventory and accounts receivable records

Sales tracking options

Different businesses get paid in different ways. For example, repair or service shops often keep invoices open until the work is completed, so they need a system that allows them to put sales on hold. If you sell expensive goods and allow installment purchases, you might appreciate a loan calculator that tabulates monthly payments. And if you offer rent-to-own items, you'll want a system that can handle rentals as well as sales

Security

In retail, it's important to keep tight control over cash receipts to prevent theft. Most of these systems provide audit trails so you can trace any problems

Taxes

Many POS systems can support numerous tax rates-useful if you run a mail order business and need to deal with taxes for more than one state

Perhaps the most valuable way POS systems help you gain better control of your business is through their reporting features. You can slice and dice sales data in a variety of ways to determine what products are selling best at what time, and to figure out everything from the optimal ways to arrange shelves and displays to what promotions are working best and when to change seasonal promotions

Reporting capabilities available in POS programs include sales, costs, and profits by individual inventory items, by salesperson, or by category for the day, month and year to date. Special reports can include sales for each hour of the day for any time period. You can also create multiple formats for invoices, accounting statements and price tags. Additional reports include day-end cash reconciliation work sheets and inventory management. Examine a variety of POS packages to see which comes closest to meeting your needs

Every business is unique; you may find that none of the off-the-shelf systems meets your requirements. Industry-specific POS packages are available--for auto repair shops, beauty and nail salons, video rental stores, dry cleaners and more. In addition, some POS system manufacturers will tailor their software to your needs

WBSCST

Technology Used
  1. Struts 2
  2. Hibernate 3
Database
  1. Mysql 5.5

WBSCST'sEmployee Service Portal (ESP) is web-based application that provide employees with access to their personal records and payroll details. ESP features include allowing employees to change their own contact details, family members and banking information and benefits. ESP also allows administrative tasks like applying for a leave, inquiring about available loan programs, viewing of compensation history, and submitting of reimbursement slips. With the emergence of ESP, employees are able to transact with their Human Resource office without physical appearance which is considered irrelevant in some transactions. ESP may be operated on an employer's intranet or via a web service.

Modules
  1. CONFIGURATION (USER SETUP,GENERAL SETUP)
  2. MASTER SETUP (EMPLOYEE SETUP,EMPLOYEE DATABANK)
  3. TRANSACTION (LEAVE,LOAN,LTC& HTC,GRATUITY,ASSET,MEDICLAIM,NOMINEE)
  4. REPORT (EMPLOYEEWISE REPORT,TRANSACTIONALWISE REPORT)

Hospital Information System Project Development Modules and Sub-module for six months

CONFIGURATION
  1. User
  2. General Master
Accounts
  1. ACCOUNTS MASTER
  2. ACCOUNTS TRANSACTION
  3. MIS
INVENTORY
  1. INVEN MASTER
  2. INVEN TRANSACTION
  3. MIS
HR ADMIN
  1. HR-PAY MASTER
  2. HR TRANSACTION
  3. LEAVE
  4. PAYROLL
  5. MIS
HIS CONFIG
  1. - HOSPITAL CONFIG
  2. - OT CONFIG
  3. - DOCUMENT CONFIG
  4. - LABORATORY CONFIG
  5. - SERVICE CONFIG
  6. - OPD CONFIG
  7. - AYA CONFIG
  8. - PRINTER
  9. - BUILDING & FLOOR
  10. - ROOM
  11. - WARD
  12. - BED
BOOKING
  1. OPD
  2. IPD
  3. EMERGENCY
  4. OT
BILLING
  1. TAX AND DISCOUNT
  2. MASTER
  3. ITEM CONFIG
  4. ORDER MANIPULATION
  5. PACKAGE CONFIG
  6. PACKAGE MANIPULATION
LABORATORY
  1. LAB SETUP
  2. LAB MANIPULATION
  3. LAB REPORT
NURSING UNIT
  1. ENTRY
  2. VITALS
PAYMENT
  1. CASH DRAWER
  2. INVOICE
  3. PAYMENT
DISCHARGE CSSD
  1. MASTER CONFIGURATION
  2. Transaction
ASSET
  1. ASSET MASTER
  2. ASSET Transaction
DIET MANAGEMENT SMS REPORT
  1. ITEM WISE REPORT
  2. PAYMENT REPORT
  3. PATIENT PACKAGE REPORT
  4. OT REPORT
  5. ASSET REPORT
  6. CSSD TRAY PREPARATION REPORT
  7. BIRTH DETAILS REPORT
  8. PATIENT REPORT
  9. BED DETAILS